A booking fee of 2500 SEK will be paid 14 days in advance of travelling. The rest of the cost of the package will be paid at the end of the holiday when you return the bike. Cancellation is possible up to 24 hours before collection of the bike.
Our travel guarantee has been arranged by Kammarkollegiet.
This means that you can get compensation if your trip gets cancelled or disrupted if Sustainable Stella AB becomes insolvent.
Here you can check that we have a travel guarantee.
Read more about travel guarantee at Kammarkollegiet.
For bike hire only the rent is paid in advance when you pick up the bike. When collecting the bike a valid proof of identity needs to be provided and a rental contract must be signed. Sustainable Stella makes sure all bikes are handed out in good condition.
The person who rents the bike is responsible for following instructions regarding it's care, maximum weight limits, battery charging etc, that the bike is returned in good condition and that the bike is locked when it is out of reach and sight, eg when you eat lunch.
Cancellation can be made up to 24 hours before booked collection. If cancellation is not made and the bike is not collected, full rent will be charged and sent via invoice.
The bike should be returned at the appointed time, from where it was collected or according to what was agreed. Rented time that is not used will not be refunded. Any damage, that is more than normal wear, on the bike, trailer or other equipment has to be paid for according to the Bike and Sportshop Association's pricelist. The person who rents the bike is not allowed to repair the bike or any damaged/defective parts. If the product is not in the Bike and Sportshop Association's pricelist the suppliers' pricelist will be used. Sustainable Stella AB has no responsibility for personal injury, damage to clothes or other damage during the rental time including the use of the bike and/or charging the battery. If the bike is returned late Sustainable Stella AB will charge 500 (five hundred) SEK per new day for electric bike rental.
If the bike, trailer or other equipment is stolen, the full value must be compensated to Sustainable Stella. Normally a home insurance will cover things like that. A police report should be done by the person renting the bike.